Unlocking the passion of your customers through GigCX, with Catherine Jensen

In this episode, we speak with Catherine Jensen, VP Customer Experience for Sony Interactive Entertainment, home of PlayStation.

Catherine leads post-sales support for all of the PlayStation products and services. Also leads player-to-player moderation and online safety for the PlayStation network.

In this interview, Catherine gives us a peek behind the curtain on how PlayStation came to use GigCX in their organization, which began in a very cautious way to now expanding and growing to other areas of their business.

She shares her views on the benefits of GigCX and why other organizations should consider it.